It should make it possible for the user to see all of the feedback collected in one place and their status. The Intercom integration should automatically sync user and company data and attributes from your Intercom workspace, which are used to segment and prioritize feedback from your most valuable customers. Supports Systematic Categorization and Segmentation One that encourages collaboration between customers and teammates to create a better understanding of customer needs and team limitations. A system that is easily accessible and visible to the whole company. Supports collaboration between Team and CustomersĪllow for easy collaboration with other team members. Help you manage the requests by organizing them, categorizing them, and prioritizing them. The process should also be flexible enough to work well with the organization’s culture, size, and scope of work. It should also be easy to update and maintain and provide a clear overview of the status of any given request. Rapidr Intercom Integration Qualities of a Good Feature Request Tracking System Simple and Easy to Use This requires a dedicated system to collect and manage feedback that helps your customers feel heard and involved. You definitely don’t want to lose this opportunity to use valuable feedback to improve the product. The feedback and feature requests received from customers via Intercom would help inform your product decisions, be more customer-centric, and understand how your customers use your products at a deeper level, paving the way for customer-led growth. ![]() Intercom provides a comprehensive customer communication platform that helps companies build better relationships with their customers by collecting feedback and feature requests via Inbox and Messenger.
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